Legal
Privacy Policy
Effective Date: January 1, 2025 · Last Updated: January 1, 2025
Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. We keep it plain and simple.
1. Who We Are
Stitch & Ship ("we," "us," or "our") operates this website and provides custom online apparel store services for teams, schools, businesses, and organizations.
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our site.
Information you give us:
- Name, email address, and phone number when you fill out our contact form
- Organization or group name
- Any details you share in the notes or message fields
- Answers to our store questionnaire (group type, size, timeline, branding status)
Information collected automatically:
- Browser type, device type, and operating system
- Pages visited and time spent on the site
- Referring website or search term that brought you here
- IP address and general geographic location (city/region level)
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and set up your custom apparel store
- Communicate with you about your store, orders, and fulfillment
- Send follow-up emails related to your store request (you can opt out at any time)
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not use your information for automated decision-making or profiling.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it with:
- Service providers — third-party tools that help us operate (e.g., Google Workspace for email, Google Sheets for lead tracking, Tawk.to for live chat). These providers only access your data to perform services on our behalf.
- Fulfillment partners — when processing your store's orders, information may be shared with our apparel fulfillment partners as necessary to complete production and shipping.
- Legal requirements — if required by law, court order, or to protect the rights, property, or safety of our business or others.
5. Data Retention
We keep your contact and inquiry information for as long as necessary to fulfill your store request and for a reasonable period afterward for business records and follow-up purposes. You may request deletion of your data at any time by contacting us.
6. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience. We use:
- Session cookies — temporary cookies that expire when you close your browser, used to remember your preferences during a visit
- Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics)
- Live chat cookies — used by Tawk.to to operate our live chat feature
You can control cookies through your browser settings. Note that disabling cookies may affect some site functionality.
7. Third-Party Services
Our website uses the following third-party services which have their own privacy policies:
8. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Request that we not sell your personal information (we don't, but you have the right to ask)
To exercise any of these rights, contact us by phone during business hours. We will respond within 30 days.
9. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. All data is transmitted over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
13. Contact Us
Questions about this Privacy Policy? Contact us by phone at (423) 521-2120 during business hours.